Borne out of 30+ years working in healthcare.
We improve the day-to-day process of care delivery by making it understandable, intentional, and fundamentally more human.
We apply behavioral science, operations management principles, and AI to help organizations make better decisions about the process of delivering care. Borne out of thousands of hours of observation and working alongside medical professionals, we help care delivery organizations create an operational system of record and measure how workflow decisions impact the experience of care as well as top-line and bottom-line growth.
Our Operational Performance Record System, Motion Memory, captures the daily realities of care and is used by a leading national hospital and innovative clinics to answer specific business questions around service reliability, scaling process improvement, and resource planning. Fundamentally, we help the people involved in the delivery of care—patients and providers alike—better understand and make use of their time.
We believe care is a craft.
For every one of us, health and experience of care is deeply personal. Nothing can replace the felt experience between patient and provider—it goes beyond science. Therefore, while we have seen data-driven decision making create positive change, we recognize the inherent value of the human interaction. Therefore we believe our technology enhances human judgment, not supplants it.
We fight for respect and trust.
We respect everyone’s right to privacy and honor earnest intentions. Accordingly, any and all data we provide to administrators and managers is anonymous. Moreover, we fundamentally believe improvement can only be achieved through trust—not fear of punitive decisions. This is in our DNA and an absolute prerequisite to working together.
We fight inertia.
“Too difficult” and “good enough” are not in our vocabulary. Yet change for the sake of change is not the goal. We provide actionable information that helps teams make better decisions about hard, high-impact problems.
We are sincere.
Creating an authentic story of who, what, where, when, and why in context creates a common language for teams to communicate and illuminate opportunities to break from the status quo. We want to create genuine change, not just treat symptoms.
We are collaborators.
We are open-minded and approachable. We have lived the problem from multiple perspectives, but there are always more perspectives to be heard and included. We want to listen, learn, and improve together.